Hubcap Heaven and Wheels Philosophy And Policies
Here at Hubcap Heaven and Wheels, we understand that there are a lot of confusing automotive websites out there. It's difficult to tell what you're really ordering. Are the items name–brand, or imitation copies? Are they new or used? What are the shipping charges? Why does it say center cap not included, when the hubcap you want doesn't even have a center cap? A lot of automotive websites use 1–800 numbers that connect you to an overseas operator; others hide their shipping charges and use deceptive language to confuse you. Hubcap Heaven and Wheels does it differently. We make it simple to find exactly what you're looking for.
Hubcap Heaven and Wheels has a long track record of excellent customer service, paired with the highest–quality products: just look at some actual customer reviews. Our website is user–friendly, and our checkout process is straightforward and completely secure. Since January 2000, this website has helped thousands of satisfied customers. Click here to see what some of our past and present customers think of us. We are also a proud member of the Cleveland Better Business Bureau, with a current BBB report card.
Our shipping is free in the lower 48 states (also for APO and FPO) and there is no sales tax, unless you live in the state of Ohio. There are no hidden handling charges: the posted price is the delivered price. Period. Beware of other automotive sites who tack on hidden shipping and handling charges; often, these charges are not revealed until you are just about to check–out.
We have daily UPS pick ups and deliver to the Post Office. Second day and next day UPS air can be easily arranged (at an additional charge) by calling us during business hours at 1–800–301–5814. It rarely happens, but merchandise can be returned, unused and undamaged, within 30 days of the purchase date, and a refund (minus a 15% restocking fee and/OR the shipping fee, whichever is greater) will be issued.
Don't worry about using your credit card at Hubcap Heaven and Wheels: we are a verisign certified secure site. It is 100% safe to shop with us online. But for those who like to do business the old–fashioned way, we offer several offline options. You can choose "mail in" during check–out and send us a check or money order–––along with the provided form–––or you can give us a call during business hours at 1–800–301–5814 and place your order with a genuine person on a phone–line right here in the U.S.A. Please choose whatever method you like best.
Rest assured that when you order from us, you are getting genuine factory originals (unless otherwise indicated). Used hubcaps and wheels are always sold in like–new condition. We also sell replica hubcaps for some of the harder to find items–––but we always make it clear if an item is new, used, or a replica, in order to avoid confusion. We want you to know exactly what you're getting. No tricks, no gimmicks.
Customer service is our number one priority!! If you have any questions or concerns, please call us at 1–800–301–5814. Someone from our friendly staff will be happy to help you.
Mondays: 9:00AM–6:00PM EST
Tuesday through Friday: 9:00AM–6:00PM EST
Saturdays: 9:00AM–3:00PM EST
Thank you and we appreciate your business!