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Q. Are there any shipping or handling charges?
A; No, the price listed on the catalog is a delivered price within the lower 48 states. We do require a $25 surcharge for all orders outside the US and a small surcharge for HI, AK and PR. Hubcap Heaven and Wheels never charges any handling.
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Q. Is there any tax?
A. Ohio residence need to pay 7.5% sales tax. All others pay no sales or any other taxes when placing an order with us.
Q. What if I don't want to put my credit info online, do I have an option?
A. Yes. We offer a very secure online server, but if you are uncomfortable with that, we do offer a "mail in" option in where you can send us a check or a money order. Once payment is received, we ship the item. All online credit card orders are shipped immediately. You can also place your order by phone during our normal business hours. 9:30-5:30 M-F and 9-3 Sat EST at 1-800-301-5814.
Here are detailed instructions on how to place an order with us:
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First you need to find your item on one of our online catalogs listed on the left of this page.
With your item with be a link that either states "order" or "inquire". If it states "order", we have plenty of the item in stock for immediate delivery and we encourage you to click the button and proceed. If it states "inquire" we may still have it in stock, but these items tend to come and go so we encourage you to inquire about the item using our online form. We almost always get back to you within the same day, many times within the hour.
Once you have clicked the "order" button, you will be take to the shopping cart where you click the "add to cart" button to place the item within your shopping cart.
The next page gives you three options. The first allows you to change the quantity of the item within you cart, the second allows you to check out and finish placing your order and the third option allows you to continue shopping if you so choose, retaining the selected item in your shopping cart.
Assuming you choose the "checkout" option, here is how to complete the order process.
Once the checkout button is selected, you will be taken to a page with shows you the two options for payment. On the left is a button "to secure server". This takes you to our very secure server in which you can complete your order using a credit or a debit card. Once your information in typed in your will be directed to a review page where you can check to be sure all the information is correct. If everything is correct, be sure to check the finalize purchase button at the bottom of the review page. Your order is now complete. You will receive and email confirmation of your order and also receive a UPS tracking number so you can view the progression of your order. This UPS tracking number will be sent a the close of the next business day.
If you select the "mail order form" you will be taken to a form that you can print out, write your information on the form and either fax or send it to us in the mail. With this option we ship the item as soon as payment is received.
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